Shipping & Returns

Tatatong-bot products are made and prepared in small batches. Once your payment is confirmed, we usually need 2-5 business days to inspect, pack, and ship your order.

Once your order has shipped, you'll receive a confirmation email with tracking information. Processing may take a little longer during holidays, new product launches, or severe weather.

We currently ship worldwide from Shanghai.

• Mainland China:Approximately 3-7 business days. Free shipping on orders over ¥399.
• United States:Approximately 7-14 business days. Free shipping on orders over $99.
• Europe:Approximately 7-14 business days. Free shipping on orders over €99.
• Asia-Pacific:Approximately 5-10 business days. Free shipping on orders over $99.
• Other regions:Approximately 10-21 business days. Shipping costs are calculated at checkout based on your address.

International deliveries may be affected by customs clearance, local holidays, or carrier delays. Any import duties, taxes, or customs fees are the responsibility of the recipient. Tatatong-bot cannot control or estimate these charges in advance.

If you're not happy with your purchase, you may request a return within 30 days of receiving your order.

To be eligible for a return, the item must:

• Be unworn, unwashed, and unused;
• Be in its original condition, with no stains, odors, signs of washing, or damage;
• Include all original tags, packaging, and accessories;
• Be in a condition suitable for resale.

The following items cannot be returned:

• Sale, clearance, or final sale items;
• Custom-made or pre-order items marked as non-returnable;
• Socks, underwear, hair accessories, and other items that cannot be resold for hygiene reasons;
• Orders outside the return window;
• Items damaged by incorrect care, normal wear, or misuse.

Please email us before sending anything back. Do not return your order without contacting us first.

Email: hello@tatatong.com

Please include:

• Your order number;
• The name of the item you'd like to return;
• The reason for the return;
• Clear photos if the item is faulty or you received the wrong product.

Once your request has been approved, we'll email you the return address and next steps. Packages sent back without approval may not be correctly identified or processed.

If you're returning an item for a reason other than a quality issue, you'll be responsible for the return shipping cost. The original shipping fee is non-refundable.

If the item is faulty or we sent you the wrong product, Tatatong-bot will cover the return shipping cost and help arrange a replacement or refund.

We recommend using a trackable shipping service. If the return package is lost or damaged before it reaches us, the sender will need to contact the carrier directly.

Once we receive and inspect your return, we'll process your refund within five business days.

The refund will be sent back to your original payment method. Your bank, card provider, or payment platform may need additional time to post the refund to your account.

If the returned item does not meet our return requirements, we'll contact you by email. We reserve the right to refuse the refund or send the item back to you.

Because Tatatong-bot products are made in small batches, we can't guarantee that the same style, size, or color will still be available.

If you'd like a different size or color, please email us first to check availability. The easiest option is usually to return the original item and place a new order for the one you want.

If your order arrives damaged, contains the wrong item, or is missing something, please contact us within seven days of delivery. Include your order number and clear photos.

We'll look into the issue as quickly as possible and offer a replacement, reshipment, or refund depending on the situation.